Policies

(effective January 2010 and last updated March 2015)

Tickets / Reservations

To purchase tickets you'll need a credit card (Visa, Mastercard) Once tickets are purchased all sales are final and no refunds allowed. Tickets purchased online are "guaranteed seats" whereas reservations called in and left on the machine will be held until five (5) minutes prior to curtain time. Tickets can also be purchased by calling the box office 860.354.3622. Once your message is received you will receive a call back within 48-72 hours to complete your order and provide payment information.

Will-Call

Tickets may be picked up one (1) hour prior to curtain time. It is suggested that tickets be picked up no later than fifteen (15) minutes prior to curtain.

Re-sell Refund / Standby Tickets

(Sold Out Performances Only)

If the performance is sold out and you fail to arrive at the theatre, The Sherman Players will issue a refund for the ticket amount excluding ticket handling fees ONLY if it can re-sell the seat(s) to standby(s). Reservations are held until five (5) minutes prior to curtain, after which the tickets are released. If you are running late, please call and your tickets will be held until your arrival.

Ticket Exchange

While no refunds are allowed, The Sherman Players does offer a ticket exchange for remaining performances of the same show if canceled twenty-four (24) hours before the performance. In that event, The Sherman Players will make every effort to accommodate you at an alternate performance. Any exchanges are based on availability at remaining performances.

Notification of Change or Exchange

You will need to contact the box office by phone 860.354.3622 if you have any changes or cancellations to ticket orders.

Performance Cancellation Refund

If events outside of the theatre's control (e.g., power failure, inclement weather) force the theatre to cancel a performance, we will issue a full refund to all ticket holders for that scheduled performance.

Season Subscribers / Gift Certificates / Comp Tickets

Patrons who fall into any of the above categories MUST make a reservation well in advance for the performance they wish to attend. You can exchange your ticket for another performance of the same show up to 24 hours prior to the performance. One night only events are non-exchangeable. All exchanges are subject to seating availability.

Privacy

Information provided and collected either verbally or electronically via phone, fax, e-mail or the Internet, will be used solely by The Sherman Players, Inc. and is not disclosed, sold, traded or distributed by any method or means either verbally or electronically.

The Sherman Players does not rent, sell or share personal information about you with other people or non-affiliated organizations, except to provide products or services you've requested when we have your permission.

The Sherman Players, Inc. does not disclose, give, sell or share any personal information about you, unless required for law enforcement or statute.

The Sherman Players, Inc. does collect and store non-personal information. When visiting our Web site, shermanplayers.org, we automatically collect and store the following information about your visit:

• The name of the domain to access the Internet and the IP address.
• The date and time of the visit.
• Pages visited / viewed.
• Address of the Web site you came from when visiting the site.
• Operating platform, browser type and device.

We use this information for security and for statistical purposes. Unless it is specifically stated otherwise, no additional information will be collected.

The Sherman Players, Inc. limits access to personal information about you to staff who require it to fulfill their job responsibilities.

The Sherman Players, Inc. has physical, electronic and procedural safeguards that comply with federal regulations to protect personal information about you.

Our site contains links to other sites. Please be aware that The Sherman Players, Inc. is not responsible for the privacy practice of other such sites. We encourage our patrons to be aware when they leave our site and to read the privacy statements of each and every site that collects personally identifiable information. This Privacy Policy applies solely to information collected by this site.

E-Commerce

The Sherman Players, Inc. uses industry standard encryption to protect data transmissions of financial and certain other information. Financial information is stored in encrypted form on computers that are not publicly accessible via the Internet.

All transactions for product(s) or service(s) are listed and conducted in US dollars. ($USD)

Accepted forms of payment for product(s) or service(s) presented in person at the business box office are, but not limited to, the following; Cash, Check, Gift Certificate, Credit Cards (MasterCard or Visa only.)

Accepted forms of payment for product(s) or service(s) via our Web site are limited to Credit Cards (Visa, Mastercard)

Financial transaction(s) will appear as "The Sherman Players, Inc." on the credit card statement.